Bath Faucet Shower Sets Wall Mounted Bathroom Water Mixer DESSIN

The products object of the transaction, will be dispatched to the client to the address that he has indicated at the time of making the purchase. The information referring to the place of shipment is the sole responsibility of the user. The products can be dispatched from Monday to Friday from 8:30 a.m. to 5:00 p.m., according to the conditions agreed at the time of purchase.

Verify that the product corresponds to what you bought and that it is in perfect condition before signing the Dispatch Guide and accepting it. Transport personnel are not authorized or trained to install, assemble, intervene or alter products at home.

The office will be made only on the 1st floor, either house or building, regardless of whether or not they have an elevator. The receipt of the product must be made by a person of legal age, who must sign and write his Name and RUT in the Dispatch Guide to accredit the reception. After acceptance of dispatch and no observations in the Dispatch Guide, Stretto is not responsible for physical damage to the product.

In case of disagreement with the product at the time of delivery, you must reject it and register it, noting in the Dispatch Guide or delivery document the identified detail, as well as your Name and RUT. Requires and retains a copy of the Dispatch Guide. Enter your application atformand we respond to your request within 72 hrs.

The dispatch times are:

15-30 business days (approx).

However, it may take up to 45 business days, due to the high demand for products during some specific dates (Black Friday).

The value of the dispatch depends on the geographical area and the weight of the products purchased. It is calculated automatically according to the vendor table and added to the total during the purchase process.

If the dispatch address is not within the coverage of the logistics operator involved, a change of address or withdrawal may be made at the operator's branch.

Important: We inform you that you have 72 hours from the receipt of your purchase to report any inconvenience, such as missing or damaged products.

Returns of purchases due to address problems:

If the delivery address was wrong or simply not found who received the order this will be sent back to our warehouse. In this case an executive will contact via mail or phone to solve the problem.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@nbplumbtech.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@nbplumbtech.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@nbplumbtech.com.